Welcome to Club TPB

Member Exclusives

Earn points as you shop with us and enjoy exclusive access to seasonal Club TPB merchandise, all yours to collect.

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Frequently Asked Questions

What is Club TPB?

Club TPB is a free-to-join rewards programme. Accumulate points as you shop with us and use them to unlock rewards, gifts and members-only events.

How do I join Club TPB?

Create an account with us here. or when you shop with us in-store at the TPB Everyday Store – our friendly retail crew will be able to create an account for you within a few minutes.

I had an account with The Paper Bunny before Club TPB launched. Do I need to create a new account to join Club TPB?

You may use the same account details to sign in to Club TPB – members who have created an account with us before the launch of Club TPB are automatically part of the community!

I signed up for Club TPB at the TPB Everyday Store. Do I need to create an account again online?

No, you don't! You may sign in to Club TPB with the same details used during sign up.

Does my membership with Club TPB expire?

Your membership with us is free and does not have an expiry date.

How do I earn points?

Sign in to your Club TPB account to start earning points. Please note that purchases made via guest checkout do not earn points.

Earn points when you make an order through our online store or at The TPB Everyday Store (every S$1 = 1 point).

When will I see the points earned from an order reflected on my account?

Points earned from an online order should be reflected on your Club TPB account after it has been fulfilled or upon successful payment in-store at The TPB Everyday Store.

What is the point currency?

Every S$1 spent earns 1 point. The number of points earned corresponds to the dollars spent. For example, 25 points will be earned for $25.50 spent.

How long are my points valid for?

Every point has a validity of 6 months from the date it was earned. For example, 100 points earned from a purchase at The TPB Everyday Store on 1 January 2024 will expire on 1 June 2024. Additionally, every purchase made extends the validity of your current total number of points for 6 months.

Please note that the points earned from online orders will be credited when an order is fulfilled and will be valid for 6 months from its date of fulfilment.

Do I earn points from orders made before the launch of Club TPB?

Only orders made on 6 August 2024 and later will earn points on your Club TPB account.

Where can I find my point balance?

Find your Club TPB point history on this page or in the widget on the right.

What can I do with my earned points?

Your points can be redeemed for a variety of exciting rewards.

Club TPB rewards are constantly refreshed and renewed to include the following:

• TPB Shopping Vouchers
• Free Shipping Vouchers
• TPB Branded Merchandise

Can I combine points from multiple accounts into a single account?

Points from different accounts cannot be combined and are non-transferable.

How can I update my details?

You may update your details via the steps below:
1. Click on the Account icon on the top-right side of our website
2. Click on 'View Addresses'
3. Click on 'Edit'

I'm facing issues with redeeming my rewards and require assistance.

We're sorry to hear that. Please reach out to us at contact@thepaperbunny.com with the following details and we'll try our best to respond and resolve the issue within 5 business days:

1. The email address associated with your Club TPB account
2. The reward that you're looking to redeem along with a screenshot of any error message

I accidentally redeemed a reward, can I reverse this redemption?

We're sorry about that. Unfortunately, we're unable to reverse this process and recommend utilising the reward during its validity period.

What is the validity of Club TPB rewards?

The validity of each reward may differ, please click on the info icon () to find the validity of each reward. Some rewards may only be available in limited quantities, whilst stocks last.

What happens to my points if I return or exchange my purchase?

If points were earned from making the purchase, the respective points will be taken off your balance after your return has been processed.

Depending on the value of the item exchanged, points will be added, deducted or remain depending on the value of the new item exchanged for.

How do I delete my Club TPB membership?

We're sorry to see you go and you're always welcome to join Club TPB again! Please submit a request to delete your account at contact@thepaperbunny.com and our team will respond within 5 business days.