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Orders & Delivery
What are the delivery options and times for delivery?
Do you deliver on weekends?
I am unable to proceed with an order as I am having trouble logging in or accessing my account information. What should I do?
I missed the delivery of my order. What happens?
Are there any areas we do we not ship to?
What if there is no one home to accept my delivery?
How do I change my delivery information?
I received my order but there are issues with it.
Product Information
What if the item I want to order is sold out?
Where can I get more information about a product?
I cannot find a specific product on your website.
I am looking for care information for my TPB product.
Payments, Gift Cards & Discounts
Can I purchase gift cards?
Can I top up a gift card?
How do I check the balance in a gift card?
I've lost my gift card. Can you provide me with a replacement?
How can I pay for my items?
Is my transaction secure?
What are store credits and where can I find them?
I am unable to apply my discount. What should I do?
Returns & Exchanges
Can I return my online order?
Can I exchange items in my online order?
What condition must items be in to qualify for a return or exchange?
Are there any exceptions to your return and exchange policy?
Do you provide cash refunds or refunds via my original payment method?
Wholesale & Stockists
Where can I locate your physical stockists?
I am interested in stocking your products. Who should I contact?
Do you accept wholesale orders?
Custom Work
I am interested in customising some products. What should I do?
Store Information
Where is your store located?
What are your store's opening hours?
What are your in-store payment options?
Can I reserve an item in-store?
Are all the products on your website available in-store?
Are the prices of the products in-store the same as the prices on your website?
What are the measures The Paper Bunny is taking in view of Covid-19?