Returns and Refund Policy
Returns for Online Purchases
Items purchased at our online store may be returned within 30 days from the date of purchase for store credit in the form of a TPB Gift Card. Returns may be made via the process specified below.
To start a return for an online purchase by mail / courier, you can contact us at firstname.lastname@example.org and provide us with your order number or proof of purchase. Our team will contact you within 5 business days with instructions on how and where to send your return package. Items sent back to us without sending a request first may not be accepted. You are responsible for the costs of sending item(s) back to us. Please note that we are not responsible for item(s) that are lost or which cannot be located prior to being received by us, hence you are encouraged to use a trackable form of delivery to send your returns to us.
Upon our receipt and verification of the item(s) intended for return, and provided that the specified returns criteria are met, we will issue you a refund for the amount equivalent to the purchase price of the returned item(s), excluding shipping costs, as store credits in the form of a TPB Gift Card.
Exchanges for Online Purchases
We do not accept exchanges for items purchased online directly. Instead, you will need to return your item via the specified process first. You can then use the TPB Gift Card you receive from your return to make a separate order for your preferred item.
Returns and Exchanges for Purchases at the TPB Everyday Store
Items purchased at our store may be returned or exchanged at our store within 30 days from the date of purchase with a proof of purchase (such as the order receipt). Returns will be refunded by way of store credit in the form of a TPB Gift Card.
Condition of Item(s)
To be eligible for any return/ exchange, the item(s) must be in its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, with tags still attached, and in its original packaging. Items purchased as part of a set must be returned as a whole set.
Exceptions / Non-returnable Items
We do not accept returns, exchanges and/or refunds for the following items: items purchased on or during any sale, gift cards, accessories, face masks, Slowhouse branded products, Rbow branded products, Saltrain branded products and any other items specified as non-returnable. The sale of any such items is final.
We regret that we only provide returns and exchanges for items purchased from our website. For returns of products purchased from other third party retailers, please check with the relevant retailer directly.
Damages and Issues
Please inspect your order upon reception and contact us immediately at email@example.com if you believe that any item you receive is defective, damaged or incorrect, so that we can evaluate the issue and make it right.
Do notify us of any such defect, damage or incorrect item(s) within 7 days of your date of purchase for an exchange. We reserve the right to issue store credit in the form of a TPB Gift Card or a cash refund to you if any item(s) is unavailable or out of stock. We may ask you to provide us with such reasonable assistance as we may require, including providing photographs of the item(s). In the event that we ask you to return any item(s) to us, we will make the arrangements for such return (the costs of which will be borne by us).
You should note that any item(s) that are defective, damaged or incorrect should be its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, with tags still attached, and in its original packaging.
We do not provide refunds for orders in the form of cash or via your original payment method.
Version as at 9 October 2021